
MANAGED SERVICES & MONITORING
SKU #IMU-managed-service
MANAGED SERVICES & MONITORING SCOPE OF SERVICE • Monthly IT outsourcing and system management services • 8x5 monitoring of servers, networks, and security systems • 24x7 monitoring of servers, networks, and security systems • Automated issue detection and alerting with SLA-based response • Both Remote and Onsite support options • Troubleshooting and resolving system issues (onsite & remote) • Applying system updates, patches, firmware, and software upgrades • Conducting system health reviews • Preventive maintenance on a monthly or quarterly basis • Monthly or quarterly health status reporting

























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